Refund policy

All sales are final

Every Meowtside order is final sale. We don't accept returns or exchanges, and we can't refund orders because of a change of mind, a wrong color choice, or a cat who needs a little time to warm up. Please check your color and quantity before you check out.

Damaged, defective or wrong item?

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Email support@meowtside.com within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement, or refund that item if a replacement isn't possible. You won't need to send anything back.

Lost packages

If your tracking hasn't updated in 7 business days, or it shows delivered but you can't find your package, email us and we'll work it out with the carrier.

Cancellations

Need to cancel? Email us right away. We can cancel and fully refund an order that hasn't shipped yet. Once it ships, the order is final.

Approved refunds go back to your original payment method within 5–10 business days.

This policy doesn't limit any rights you may have under the consumer laws of your country.

Questions? Email support@meowtside.com. Real humans reply within 24–48 hours.